| User | Chatbot (LINAT - Life Insurance Need Analysis Tool) |
|---|---|
| Hi! I’m looking for health insurance. | 🌟 Welcome to [Insurance Company]! I’m here to help you find the best health insurance policy. What are you primarily looking for? ✅ Select a benefit: [ ] 1. Individual Health Plan (Covers hospitalization & treatments for you) [ ] 2. Family Health Plan (Covers your entire family under one policy) [ ] 3. Critical Illness Cover (Lump sum payout for major diseases) [ ] 4. Not Sure (Need Help Choosing) |
| I want a family health plan. | Great! A family floater plan ensures that all family members are covered under one policy. How many members do you want to include? ✅ Options: 1️⃣ Just Myself & My Spouse 2️⃣ My Spouse & Children 3️⃣ My Parents as well 4️⃣ My Entire Joint Family |
| My spouse and children. | Perfect! Covering your family ensures complete medical security. What level of coverage are you considering? ✅ Options: 1️⃣ ₹5 Lakh Coverage 2️⃣ ₹10 Lakh Coverage 3️⃣ ₹20 Lakh Coverage 4️⃣ Not Sure |
| ₹10 Lakh Coverage. | ₹10L is a great choice—it balances affordability with strong medical protection. Would you like to include additional coverage for major diseases like cancer or heart disease? ✅ Options: 1️⃣ Critical Illness Cover (Lump sum payout if diagnosed) 2️⃣ Accidental Hospitalization Cover (Extra benefits for accidents) 3️⃣ Both for complete protection 4️⃣ No, basic health coverage is enough |
| I want both. | Smart decision! This ensures full protection against major illnesses & accidents. Do you want cashless hospitalization, or are you okay with reimbursement-based claims? ✅ Options: 1️⃣ Cashless Hospitalization (Easier, no upfront payments) 2️⃣ Reimbursement-Based Plan (Pay first, claim later) |
| Cashless hospitalization. | Got it! With cashless hospitalization, medical bills are settled directly with the hospital. Do you also want maternity benefits included? ✅ Options: 1️⃣ Yes (Covers delivery, check-ups, & newborn care) 2️⃣ No (Not needed) |
| Yes. | That’s a great choice for future planning! Would you like coverage for OPD visits (consultations, medicines, lab tests) as well? ✅ Options: 1️⃣ Yes, add OPD benefits 2️⃣ No, only hospitalization cover is fine |
| Yes, add OPD benefits. | *Adding OPD benefits ensures coverage for day-to-day healthcare expenses. Now, let’s talk about premium options. Would you like a plan with: ✅ Options: 1️⃣ Fixed Premiums (Stable payments every year) 2️⃣ Increasing Coverage (Premiums rise slightly, but coverage increases annually) 3️⃣ No-Claim Bonus Option (If you don’t claim, your coverage increases for free) |
| No-Claim Bonus Option. | Great! Your coverage will increase every year if you don’t claim. Now, let’s check how much your plan will cost per month. |
| Show me the best plans. | Based on your selections, here are your best options: 📊 Plan Comparison Table |
| Compare with other insurers. | Here’s how your plan compares with other providers: 📊 Insurer Comparison |
| Proceed with my plan. | Great choice! Let’s move to the next steps: ✅ Options: 1️⃣ Generate Proposal PDF (Download a full report of your plan) 2️⃣ Connect with an Advisor (Get personal advice) 3️⃣ Proceed to Buy (Go to the purchase page) |
| Generate Proposal PDF. | Here is your personalized report: [Download Link]. Would you like me to email it to you? |
| Yes. | Please enter your email. |
| [Enters Email] | Done! You’ll receive an email soon. Would you like me to save this conversation so you can access it later? ✅ Options: 1️⃣ Yes 2️⃣ No |
| Yes. | Your session is saved! You can access it using Session ID: 67890XYZ. Anything else I can assist with? ✅ Options: 1️⃣ Explore Other Plans 2️⃣ No, I’m Good |
| No, I’m good. | Thank you for using our service! Wishing you and your family a healthy future! 🌟 |
This chatbot module follows a Q&A-based approach, helping users select Health Benefits or Critical Illness coverage in a structured and interactive way.
💬 Chatbot:
"Hi! I'm your health insurance advisor. Are you looking for coverage for yourself, your family, or critical illness protection?"
🔘 Options:
1️⃣ Individual Health Plan
2️⃣ Family Floater Plan
3️⃣ Critical Illness Cover
4️⃣ Not Sure (Need Help)
💬 Chatbot:
"Great! To suggest the right plan, I'll need a few details about your health and lifestyle."
💬 Chatbot:
"What’s your age and approximate weight (kg)?"