Shift from FAQ responses to handling dynamic scenarios

Actionableconversational insights -https://yellow.ai/platform/ai-analytics/

1. Chatbot Functionality

• Conversational Interface
  • A user-friendly chatbot that engages users in natural language conversations.
  • It supports text-based input and can handle multiple user intents in a single interaction.
• Dynamic Questioning
  • Adjusts questions based on user responses to gather relevant information about financial needs and goals.
  • Uses follow-up questions for clarification to ensure accurate understanding.
• Language Option

2. User Input Collection

• Financial Needs Assessment
  • Guided input for users to specify their financial situation, including income, expenses, and dependents.
  • Sliders or multiple-choice questions for users to indicate desired coverage amounts and timelines.
• Personal Information Gathering
  • Collects relevant demographic information, such as age, health status, and family situation, to tailor recommendations.

3. Knowledge Base Integration

• Comprehensive Insurance Database
  • Access to an extensive database containing information on various life insurance products, providers, and coverage options.
  • Regularly updated to reflect changes in the insurance landscape.
• Search Functionality
  • Users can search the knowledge base for specific terms or topics to enhance their understanding of life insurance.

4. Recommendation Engine

• Personalized Plan Recommendations
  • An algorithm that provides tailored insurance plan recommendations based on user inputs and preferences.
  • Considers factors such as financial needs, goals, and risk tolerance.
• Comparison of Insurance Plans
  • Allows users to compare recommended plans side-by-side, highlighting key features, benefits, premiums, and exclusions.
  • Visual aids such as comparison charts or tables to simplify the comparison process.

5. User Account Management

• Account Creation and Login
  • Users can create accounts to save their progress and retrieve past interactions.
  • Secure login options, including email verification and password recovery.
• Profile Management
  • Users can update their personal information and financial goals within their profiles.
  • Option to delete account data in compliance with privacy regulations.

6. Data Analytics and Reporting

• Analytics Dashboard
  • Provides users with insights into their financial needs and preferences based on interaction history.
  • Visual representations of trends and recommendations based on user behavior.